RETURNS & EXCHANGES

Online Purchase | Return Policy

All sale and discounted items are final sale and are not eligible for return. undergarments, swimwear, and skincare/hygiene product are final sale and are not eligible for return. Gift Cards may not be redeemed for cash or refunded.

We will gladly refund (in original tender) regular-priced, new merchandise within 14 days of the shipping date in store at SALT or by mail.  

Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt. 

When your return is received back in store we will process the refund immediately.

Use our Canada post return portal with the following criteria to print your return label.

• Return Authorization Number: SALTRETURN
• Your Unique Order #: Found on your invoice and order confirmation email
• You may need our Canada Post Return ID Number: PR292788

CLICK HERE TO ACCESS OUR CANADA POST RETURNS PORTAL

 

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In Store Purchase | Return + Exchange Policy

We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 14 days of purchase. After this time, an exchange or store credit will be issued. Merchandise must not be washed, worn, or damaged. All original tags must be attached, and all items must be accompanied by a valid receipt. 

We cannot accept returns on sale items, discounted items, undergarments, or swimwear or any skincare/hygiene product. 

 Cards may not be redeemed for cash or refunded.

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CONTACT US
For more information please contact us by e-mail at contact@saltshop.ca or by mail using the details provided below:

813 Fort St, Victoria, BC, V8W 2H4, Canada