RETURNS & EXCHANGES
HOLIDAY RETUNS EXTENSIONS
With the Canada post strike and holiday shopping we have extended our return window. Orders placed from Nov 15th on are eligible for return until January 20th 2025. Condition of merchandise still applies.
Online Purchase | Return Policy Within Canada
All sale and discounted items are final sale and are not eligible for return. undergarments, swimwear, and skincare/hygiene product are final sale and are not eligible for return. Gift Cards may not be redeemed for cash or refunded.
We will gladly issue a refund to the original payment method for regular-priced, unused merchandise when the return is shipped within 14 days of receiving your order.
Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt or packing slip.
When your return is received back in store we will process the refund immediately.
Use our Canada post return portal for returns within Canada with the following criteria to print your return label.
- Return Authorization Number: SALTRETURN
- Your Unique Order #: Found on your invoice and order confirmation email
- You may need our Canada Post Return ID Number: PR292788
CLICK HERE TO ACCESS OUR CANADA POST RETURNS PORTAL
Online Purchase | Return Policy for USA orders
All sale and discounted items are final sale and are not eligible for return. undergarments, swimwear, and skincare/hygiene product are final sale and are not eligible for return. Gift Cards may not be redeemed for cash or refunded.
We will gladly issue a refund to the original payment method for regular-priced, unused merchandise when the return is shipped within 14 days of receiving your order. Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt or packing slip.
For returns from USA contact us at contact@saltshop.ca to initiate a return/exchange process.
All return/exchange postage costs are the responsibility of the customer. When shipping items for a return, indicate on the customs label that the package is a return of Canadian goods to avoid paying duties. Any duties incurred on a return/exchange will be deducted from the refund total.
When your return is received back in store we will process the refund immediately.
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In Store Purchase | Return + Exchange Policy
We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 14 days of purchase. After this time, an exchange or store credit will be issued. Merchandise must not be washed, worn, or damaged. All original tags must be attached, and all items must be accompanied by a valid receipt.
We cannot accept returns on sale items, discounted items, undergarments, or swimwear or any skincare/hygiene product.
Cards may not be redeemed for cash or refunded.
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CONTACT US
For more information please contact us by e-mail at contact@saltshop.ca or by mail using the details provided below:
153 Lower Ganges rd, Salt Spring Island, BC, V8K 2T2, Canada