Shipping Policy & Local Pickup
Orders are currently fulfilled Tuesday-Friday. Orders ship with 1-7 business days in the order they are received. We ship with Canada Post and UPS. You can learn more about Canada Post's current practices and expectations here. If pieces of your order are coming from multiple locations you may receive two fulfillment emails and tracking numbers.
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Canada |
At this time we offer free shipping on Canadian order over $140 and calculated rates for orders below this threshold. We have also introduced a flat rate option for Canadian orders during the Canada Post strike, these orders will ship via UPS or local courier. Please note cast Iron cookware products are not eligible for free shipping. Orders are shipped via Canada post or UPS.
- Expedited 2-8 business days (excluding weekends and holidays)
USA |
We offer free shipping on US order over $140 CAD and calculated rates for orders below this threshold. All US order are sent via Canada Post.
international orders may be subject to duties, taxes, and customs fees. These are determined by your country's customs agency and are the responsibility of the recipient. We are unable to predict or cover these additional costs.
Order Tracking Information
Once an order has shipped, you will receive an e-mail with the tracking number within 24hrs. Click on the link to go to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
Redirecting An Order
Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!
Local Pickup Availability
Local pick-up is available for our Salt Spring Store. Please note our Victoria shipping office is not a retail store and does not keep regular or consistent hours. For this reason local pickup is not a readily available option for this location.
Select your required location for local pickup at checkout. Please note if even one item in your cart is not in stock at the location you want to pick up from, that location will not be an option for local pick-up for your entire cart.
You will receive an email once your order is ready for pick up, most likely the same day! this email may find it's way into your promotions or spam folder so check if it's been 48 hours without hearing anything.
When you arrive please see us at the sales counter. Be ready with your order number or full name and you're good to go!